Out-of-court settlement of consumer disputes
In the event that a consumer dispute arising from a purchase contract or a contract for the provision of services arises between the NPU and the consumer where such a dispute cannot be resolved by mutual agreement, the consumer may, on the basis of the Consumer Protection Act, submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, https://adr.coi.cz/cs.